kazukiJuN
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Registered: 03-2007
Location: Mediworld
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Medicom's overseas email address
Just thought I sticky up a topic for anybody who needs the email to contact Medicom directly.
[email protected]
I actually had a hard time searching for it lolz.
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10/4/2010, 7:56 am
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Alice Adrenochrome
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Registered: 12-2006
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Re: Medicom's overseas email address
Thanks, that's very thoughtful kazukiJuN! But, honestly, let's hope we never need it!
Last edited by Alice Adrenochrome, 11/9/2010, 1:52 pm
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11/9/2010, 1:50 pm
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kazukiJuN
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Re: Medicom's overseas email address
Yes yes, I do hope we will never need it. But the good news is that they are now more responsive as compared to last time.
Medicom used to not bother about overseas customers at all, but things have definitely changed for the better.
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11/11/2010, 8:51 am
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Alice Adrenochrome
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Re: Medicom's overseas email address
Something I'd like to share. Unfortunately I had to use the given mail address recently. My Asuka in school attire RAH came with a messed up skirt. It was poorly sewn, crooked... It was no sight when Rei (with a perfect skirt) was set next to Asuka.
So, I contacted the Medicom overseas customer service, explaining my case, and showing pictures. Although it seemed strange to me that they asked me if I lived in Japan, they instantly confirmed that they would replace the skirt for me. I guess, they just wanted to make sure my problem was addressed the best it could. After all information was exchanged, I received a letter from FedEx, with a new skirt in an envelope from Medicom Toy Corporation. I was speechless! Not only had I received the replacement part I had requested, but also it was sent to me so mindfully. I never expected this! Needles to say that I'm very thankful for it, and that I have a more positive view on the company now.
Now I only need to come up with a nice idea for pictures of the set!
Last edited by Alice Adrenochrome, 2/8/2011, 4:24 am
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2/8/2011, 4:19 am
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Kaido
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Registered: 04-2007
Location: Pacific Northwest
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Re: Medicom's overseas email address
Glad to hear that! So it looks like we can buy future Medicom products without worrying too much about QC issues... the only thing is their prices are still pretty insane, but that's probably due to the yen being so high these days...
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2/8/2011, 1:00 pm
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kazukiJuN
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Location: Mediworld
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Re: Medicom's overseas email address
Great to hear about this!
Medicom's customer service has certainly improved a lot.
Looking forward to the pics!
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2/9/2011, 9:16 am
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Benerator
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Registered: 05-2011
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Re: Medicom's overseas email address
Thanks for sharing that contact info. I emailed them because of a problem, and interestingly I was contacted by Sideshow Collectibles (who are the Medi distributors here in the U.S.) and they were able to help me out.
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5/17/2011, 9:50 am
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Lord Atmo
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Registered: 05-2014
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Re: Medicom's overseas email address
How long does it usually take for them to reply?
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5/6/2014, 10:39 am
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