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kazukiJuN Profile
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Registered: 03-2007
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Medicom's overseas email address


Just thought I sticky up a topic for anybody who needs the email to contact Medicom directly.

overseas@[sign in to see URL]

I actually had a hard time searching for it lolz.


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10/4/2010, 7:56 am Link to this post Send Email to kazukiJuN   Send PM to kazukiJuN
 
Alice Adrenochrome Profile
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Jedi Master
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Re: Medicom's overseas email address


Thanks, that's very thoughtful kazukiJuN! But, honestly, let's hope we never need it! emoticon



Last edited by Alice Adrenochrome, 11/9/2010, 1:52 pm


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11/9/2010, 1:50 pm Link to this post Send Email to Alice Adrenochrome   Send PM to Alice Adrenochrome
 
kazukiJuN Profile
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Re: Medicom's overseas email address


Yes yes, I do hope we will never need it. But the good news is that they are now more responsive as compared to last time.

Medicom used to not bother about overseas customers at all, but things have definitely changed for the better.

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11/11/2010, 8:51 am Link to this post Send Email to kazukiJuN   Send PM to kazukiJuN
 
Alice Adrenochrome Profile
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Re: Medicom's overseas email address


Something I'd like to share. Unfortunately I had to use the given mail address recently. My Asuka in school attire RAH came with a messed up skirt. It was poorly sewn, crooked... It was no sight when Rei (with a perfect skirt) was set next to Asuka.
So, I contacted the Medicom overseas customer service, explaining my case, and showing pictures. Although it seemed strange to me that they asked me if I lived in Japan, they instantly confirmed that they would replace the skirt for me. I guess, they just wanted to make sure my problem was addressed the best it could. After all information was exchanged, I received a letter from FedEx, with a new skirt in an envelope from Medicom Toy Corporation. I was speechless! Not only had I received the replacement part I had requested, but also it was sent to me so mindfully. I never expected this! Needles to say that I'm very thankful for it, and that I have a more positive view on the company now.
Now I only need to come up with a nice idea for pictures of the set!

Last edited by Alice Adrenochrome, 2/8/2011, 4:24 am


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2/8/2011, 4:19 am Link to this post Send Email to Alice Adrenochrome   Send PM to Alice Adrenochrome
 
Kaido Profile
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Re: Medicom's overseas email address


Glad to hear that! So it looks like we can buy future Medicom products without worrying too much about QC issues... the only thing is their prices are still pretty insane, but that's probably due to the yen being so high these days...
2/8/2011, 1:00 pm Link to this post Send Email to Kaido   Send PM to Kaido
 
kazukiJuN Profile
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Re: Medicom's overseas email address


Great to hear about this!
Medicom's customer service has certainly improved a lot.

Looking forward to the pics!

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2/9/2011, 9:16 am Link to this post Send Email to kazukiJuN   Send PM to kazukiJuN
 
Benerator Profile
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Padawan
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Re: Medicom's overseas email address


Thanks for sharing that contact info. I emailed them because of a problem, and interestingly I was contacted by Sideshow Collectibles (who are the Medi distributors here in the U.S.) and they were able to help me out.
5/17/2011, 9:50 am Link to this post Send Email to Benerator   Send PM to Benerator Blog
 
Lord Atmo Profile
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Padawan
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Re: Medicom's overseas email address


How long does it usually take for them to reply?
5/6/2014, 10:39 am Link to this post Send Email to Lord Atmo   Send PM to Lord Atmo Blog
 


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